Privacy policy
PRIVACY POLICY
At Packrats, we value your privacy. This Privacy Policy explains how Packrats (“Packrats”, “we”, “us” or “our”) collects, uses and protects your personal information when you visit packrats.nl, place an order, contact us or otherwise interact with our services.
We process personal information in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) where applicable.
INFORMATION WE COLLECT
Depending on how you interact with Packrats, we may collect:
* Contact information, such as your name, email address, phone number and shipping/billing address.
* Order information, including the products you purchase, order history, returns and shipping information.
* Payment information, which is processed securely through our payment providers. Packrats does not directly store your full payment card details.
* Account information, if you create an account with us.
* Customer service information, such as messages, emails or other information you provide when contacting us.
* Technical information, such as your IP address, browser, device information and how you interact with our website.
* Marketing preferences, including whether you have chosen to receive marketing communications from us.
HOW WE USE YOUR INFORMATION
We use your personal information where necessary to operate Packrats and provide our services, including to:
* process and deliver your orders;
* process payments, returns, refunds and exchanges;
* communicate with you about your orders or customer service requests;
* maintain and improve our website and services;
* prevent fraud, misuse and other security risks;
* comply with legal and regulatory obligations; and
* send marketing communications where you have consented to receive them or where otherwise permitted by law.
Depending on the situation, we process your information because it is necessary to fulfil our contract with you, because we have a legal obligation, because we have a legitimate business interest, or because you have given us your consent.
HOW WE SHARE YOUR INFORMATION
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate our business. This may include providers that support our webshop, payments, order fulfilment, shipping, customer service, IT, analytics and marketing.
These parties may only process personal information for the purposes for which it has been provided and in accordance with applicable data protection requirements.
We may also disclose personal information where required by law or when necessary to protect our legal rights.
SHOPIFY & PAYMENTS
Our online store is powered by Shopify. Shopify processes certain personal information to provide and operate our online store.
Payments are processed through the payment methods available at checkout. Payment providers may process your information in accordance with their own privacy policies.
COOKIES & ANALYTICS
We use cookies and similar technologies to make our website function properly, remember preferences, understand how visitors use our website and, where applicable, support analytics and marketing.
Where consent is legally required, non-essential cookies will only be used after you have provided your consent.
You can manage your cookie preferences through the cookie settings available on our website.
MARKETING COMMUNICATIONS
If you subscribe to our marketing communications, we may use your contact information to send you news about Packrats, upcoming drops, products, collaborations and other updates.
You can unsubscribe at any time by using the unsubscribe option included in our marketing communications.
Withdrawing your consent does not affect the lawfulness of processing that took place before you withdrew it.
HOW LONG WE KEEP YOUR INFORMATION
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to fulfil orders, provide customer service and meet our legal, accounting and tax obligations.
Retention periods may therefore differ depending on the type of information and our legal obligations.
INTERNATIONAL DATA TRANSFERS
Some of the service providers we use may process personal information outside the European Economic Area (EEA).
Where personal information is transferred internationally, we take appropriate measures to ensure that the information remains protected in accordance with applicable data protection laws.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights regarding your personal information. Under the GDPR, these may include the right to:
* access the personal information we hold about you;
* correct inaccurate or incomplete information;
* request deletion of your personal information in certain circumstances;
* restrict certain processing;
* object to certain processing, including direct marketing;
* request data portability where applicable; and
* withdraw your consent where processing is based on consent.
These are indeed among the core rights granted under the GDPR.
To exercise a privacy right, contact us at info@packrats.nl. We may need to verify your identity before completing your request.
You also have the right to lodge a complaint with the relevant data protection authority if you believe your personal information has been processed unlawfully.
SECURITY
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.
However, no online system or method of electronic transmission can be guaranteed to be completely secure.
CHILDREN’S PRIVACY
Our services are not intended for children to independently provide personal information where parental or guardian consent is legally required.
If you believe a child has provided us with personal information in circumstances where consent was required, please contact us so we can take appropriate action.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal obligations.
The latest version will always be published on this page with the updated date shown above.
CONTACT
If you have questions about this Privacy Policy, would like to exercise your privacy rights or have concerns about how your personal information is handled, please contact us:
Packrats
Email: info@packrats.nl
Socials: @packrats_nl